Front Desk Coordinator/Reception JobSpringfield, IL

The key functional responsibility of the Front Desk Coordinator is to manage the first impression of the practice for all patients and guests.  As the Front Desk Coordinator is the usually the first interaction a patient or guest has with the practice, displaying the brand value and reputation is of highest importance.

The Front Desk Coordinator is responsible for welcoming all new and existing patients and guests to the practice.  This may occur via front desk reception, telephone, email, etc.  The Front Desk Coordinator ensures efficient patient flow within the practice and maintains a full appointment schedule.

The Front Desk Coordinator will check-in and check-out patients and be responsible for collection of patient fees at time of service.

The Front Desk Coordinator is responsible for maintaining the reception area in a way that is consistent with the practice’s brand.

Why You’ll Love This Job

The key functional responsibility of the Front Desk Coordinator is to manage the first impression of the practice for all patients and guests.  As the Front Desk Coordinator is the usually the first interaction a patient or guest has with the practice, displaying the brand value and reputation is of highest importance.

The Front Desk Coordinator is responsible for welcoming all new and existing patients and guests to the practice.  This may occur via front desk reception, telephone, email, etc.  The Front Desk Coordinator ensures efficient patient flow within the practice and maintains a full appointment schedule.

The Front Desk Coordinator will check-in and check-out patients and be responsible for collection of patient fees at time of service.

The Front Desk Coordinator is responsible for maintaining the reception area in a way that is consistent with the practice’s brand.

Responsibilities

Job Responsibilities:

  • Initiate an exceptional patient experience
  • Greet all patients and guests to the practice
  • Answer the telephone and direct incoming calls
  • Schedule appointments and maintaining a full appointment schedule
  • Keep the Optometrist(s) on schedule and maintaining efficient patient flow
  • Appointment confirmation and recall reminders
  • Receiving all incoming mail
  • Reports to management/leadership on the status of appointment schedule
  • Reports to management/leadership any patient challenges or complaints, likewise maintains and documents all patient testimonials
  • Perform other duties as required

Skills & Qualifications

Competencies:

Frequent Interaction with Others
Must demonstrate the ability to manage multiple interruptions on a continual basis, always maintaining friendly interactions with team members, patients and guests of the practice.

Customer Orientation
The Front Desk Coordinator should be patient focused and displays a desire work within the practice’s brand values to deliver exceptional customer service.

Team Player
Exhibits the ability to work well within the team environment, supporting all members of the team in delivering on the patient experience.

Brand Championship
As the first point of contact, the Front Desk Coordinator must consistently display behaviors that champion the brand value proposition of the practice.

Detail Orientation
Must have the ability to maintain a high level of detail orientation despite frequent interruptions.  Accuracy and diligence with regard to patient records, scheduling and file maintenance is required.

Pace of the Environment
Must be able to work at a fast pace.Effectively handling multiple tasks at one time, focusing on patient flow and experience.

Supervision        

Under supervision of the Office Manager.  Must be able to complete duties without close supervision.

Confidentiality

Will be exposed to confidential information disclosure of which would be contrary to the best interest of the organization and professional ethics.

Type: Full Time (Hourly)

Optometric Technician JobSpringfield, IL

The role of the Technician is to provide technical support to the Optometrist(s).  This includes patient work-up, pretesting, tonometry, and performing the appropriate professional services to patients.  As the functional liaison between patient and doctor, the Technician is responsible for communicating all patient questions and concerns to the optometrist.  Accurate procurement of patient history and follow-up is required.

Because our practice strives to deliver the best eye health care possible, a deep working knowledge of all pretesting equipment is required.  The ability to effectively communicate to patients and the optometrist(s) is of utmost importance.

Why You’ll Love This Job

The role of the Technician is to provide technical support to the Optometrist(s).  This includes patient work-up, pretesting, tonometry, and performing the appropriate professional services to patients.  As the functional liaison between patient and doctor, the Technician is responsible for communicating all patient questions and concerns to the optometrist.  Accurate procurement of patient history and follow-up is required.

Because our practice strives to deliver the best eye health care possible, a deep working knowledge of all pretesting equipment is required.  The ability to effectively communicate to patients and the optometrist(s) is of utmost importance.

Responsibilities

Job Responsibilities:

  • Demonstrates expert ability in communicating with patients the purpose of each test and its importance to their eye health
  • Ensure proper charting and documentation; correctly document all information gathered from patient and pre-tests.      
  • Prepare patient for tests as needed, and make sure that doctor has all necessary pre-testing done and equipment as needed.
  • Operation and maintenance of all pretesting equipment including but not limited to:
    • Optomap
    • Lensometer
    • Auto-refractor / keratometer
    • Non-contact tonometer
    • Retinal camera
    • Auto-field perimeter
    • Keystone visual skills
    • Visual acuity test
    • Blood pressure cuff
    • Pupilometer
  • Responsible for making sure clinical exam rooms have adequate and appropriate supplies, and ensuring that clinical equipment is in good working order.
  • Clean and restock pre-test and exam rooms between patients; clean the equipment in front of the patients to ensure cleanliness for each patient.
  • Check calibration of equipment and make adjustments or contact the lead technician, as necessary
  • Tracks and orders supply inventory (alcohol pads, FI strips, etc.) as appropriate
  • Tracks and reports to leadership/management the capture rate of all specialized testing
  • Create a warm and personalized experience for each and every patient. 
  • Acquaint all new patients with the office procedures to which they will be exposed.Inform patients of the purpose of all tests personally performed and how they will be affected during the tests.
  • Obtain patient history to include chief complaint, history of present illness, past history (ocular and general), family history (ocular and general), and history of allergies and medications.
  • Perform blood pressure and ocular pressure testing
  • Fill-out appropriate forms and distribute appropriate literature.
  • Communicate with other staff members in a clear and concise manner.
  • Communicate with other ophthalmic assistants to facilitate proper patient flow.
  • Perform other duties as required

Skills & Qualifications

Competencies:

Communication Skills
The Technician must be able to effectively communicate with our patients around all our pre and special testing.Communicating in a manner by which the patient understands technical terminology in their layman language is essential.

Technical Abilities
The Technician must be able to accurately measure and record all patient information.  Attention to detail relative to all testing and results is imperative.

Pace of the Environment
Must be able to work at a fast pace.Effectively handling multiple tasks and patients at one time, while focusing on the individual patient experience.

Consistency of Work
The Technician position requires consistent repetition of several technical tasks.  A displayed comfort level and accuracy of accomplishing tasks and testing of this nature is required.

Team Player
As the patient liaison to the Optometrist, the Technician must exhibit the ability to work well within the team environment, supporting all aspects of the practice and delivering on the patient experience.

Supervision        

Under supervision of the Lead Optometric Technician and Office Manager.Must be able to complete duties without close supervision.

Confidentiality

Will be exposed to confidential information disclosure of which would be contrary to the best interest of the organization and professional ethics.

Type: Full Time (Hourly)

Optical Receptionist JobSpringfield, IL

The key functional responsibility of the Optical Receptionist is to manage the first impression of the practice for all patients and guests.  The Optical Receptionist is the usually the first interaction a patient or guest has with the practice, displaying the brand value and reputation is of highest importance.

The Optical Receptionist is responsible for welcoming all new and existing patients and guests to the optical showroom.  This may occur via front desk reception, telephone, email, etc. 

The Optical Receptionist will check-in and check-out patients. 

Why You’ll Love This Job

The key functional responsibility of the Optical Receptionist is to manage the first impression of the practice for all patients and guests.  The Optical Receptionist is the usually the first interaction a patient or guest has with the practice, displaying the brand value and reputation is of highest importance.

The Optical Receptionist is responsible for welcoming all new and existing patients and guests to the optical showroom.  This may occur via front desk reception, telephone, email, etc. 

The Optical Receptionist will check-in and check-out patients. 

Responsibilities

Job Responsibilities:

  • Greet patients in a friendly fashion in person or by phone conversation
  • Direct patients to sign in at the reception counter
  • Coordinate phone inquiries and direct accordingly
  • Gather patient information that is not currently in the EHR (i.e. insurance cards)
  • Communicate with Patient to update about pending orders and/or direct to optician
  • Receive the doctor “handoff” and gather information needed to relay to the optician
  • File VSP patient’s daily insurance orders on Eye-finity
  • Record all patient jobs going out to the labs to ensure tracking back up, in the event any materials get lost in process
  • Coordinate outgoing shipments via courier and FedEx, UPS….
  • Breakdown charts daily and distributes forms to appropriate departments
  • Enter all medical service charges in patient’s ledger with accurate date and insurance ER coding
  • Accept all types of payments including cash, check, and credit cards
  • Be observant at all times to offer assist as needed and to prevent potential shoplifting
  • Perform other duties as required

Skills & Qualifications

Competencies:

Frequent Interaction with Others
Must demonstrate the ability to manage multiple interruptions on a continual basis, always maintaining friendly interactions with team members, patients and guests of the practice.

Customer Orientation
The Optical Receptionist should be patient focused and displays a desire work within the practice’s brand values to deliver exceptional customer service.

Team Player
Exhibits the ability to work well within the team environment, supporting all members of the team in delivering on the patient experience.

Brand Championship
As the first point of contact, the Optical Receptionist must consistently display behaviors that champion the brand value proposition of the practice.

Detail Orientation
Must have the ability to maintain a high level of detail orientation despite frequent interruptions.  Accuracy and diligence with regard to patient records, scheduling and file maintenance is required.

Pace of the Environment
Must be able to work at a fast pace.Effectively handling multiple tasks at one time, focusing on patient flow and experience.

Supervision        

Under supervision of the Optical Manager.  Must be able to complete duties without close supervision.

Confidentiality

Will be exposed to confidential information disclosure of which would be contrary to the best interest of the organization and professional ethics.

Type: Full Time (Hourly)

Optometric Technician JobSpringfield, IL

The role of the Technician is to provide technical support to the Optometrist(s).  This includes patient work-up, pretesting, tonometry, and performing the appropriate professional services to patients.  As the functional liaison between patient and doctor, the Technician is responsible for communicating all patient questions and concerns to the optometrist.  Accurate procurement of patient history and follow-up is required.

Because our practice strives to deliver the best eye health care possible, a deep working knowledge of all pretesting equipment is required.  The ability to effectively communicate to patients and the optometrist(s) is of utmost importance.

Why You’ll Love This Job

The role of the Technician is to provide technical support to the Optometrist(s).  This includes patient work-up, pretesting, tonometry, and performing the appropriate professional services to patients.  As the functional liaison between patient and doctor, the Technician is responsible for communicating all patient questions and concerns to the optometrist.  Accurate procurement of patient history and follow-up is required.

Because our practice strives to deliver the best eye health care possible, a deep working knowledge of all pretesting equipment is required.  The ability to effectively communicate to patients and the optometrist(s) is of utmost importance.

Responsibilities

Job Responsibilities:

  • Demonstrates expert ability in communicating with patients the purpose of each test and its importance to their eye health
  • Ensure proper charting and documentation; correctly document all information gathered from patient and pre-tests.      
  • Prepare patient for tests as needed, and make sure that doctor has all necessary pre-testing done and equipment as needed.
  • Operation and maintenance of all pretesting equipment including but not limited to:
    • Optomap
    • Lensometer
    • Auto-refractor / keratometer
    • Non-contact tonometer
    • Retinal camera
    • Auto-field perimeter
    • Keystone visual skills
    • Visual acuity test
    • Blood pressure cuff
    • Pupilometer
  • Responsible for making sure clinical exam rooms have adequate and appropriate supplies, and ensuring that clinical equipment is in good working order.
  • Clean and restock pre-test and exam rooms between patients; clean the equipment in front of the patients to ensure cleanliness for each patient.
  • Check calibration of equipment and make adjustments or contact the lead technician, as necessary
  • Tracks and orders supply inventory (alcohol pads, FI strips, etc.) as appropriate
  • Tracks and reports to leadership/management the capture rate of all specialized testing
  • Create a warm and personalized experience for each and every patient. 
  • Acquaint all new patients with the office procedures to which they will be exposed.Inform patients of the purpose of all tests personally performed and how they will be affected during the tests.
  • Obtain patient history to include chief complaint, history of present illness, past history (ocular and general), family history (ocular and general), and history of allergies and medications.
  • Perform blood pressure and ocular pressure testing
  • Fill-out appropriate forms and distribute appropriate literature.
  • Communicate with other staff members in a clear and concise manner.
  • Communicate with other ophthalmic assistants to facilitate proper patient flow.
  • Perform other duties as required

Skills & Qualifications

Competencies:

Communication Skills
The Technician must be able to effectively communicate with our patients around all our pre and special testing.Communicating in a manner by which the patient understands technical terminology in their layman language is essential.

Technical Abilities
The Technician must be able to accurately measure and record all patient information.  Attention to detail relative to all testing and results is imperative.

Pace of the Environment
Must be able to work at a fast pace.Effectively handling multiple tasks and patients at one time, while focusing on the individual patient experience.

Consistency of Work
The Technician position requires consistent repetition of several technical tasks.  A displayed comfort level and accuracy of accomplishing tasks and testing of this nature is required.

Team Player
As the patient liaison to the Optometrist, the Technician must exhibit the ability to work well within the team environment, supporting all aspects of the practice and delivering on the patient experience.

Supervision        

Under supervision of the Lead Optometric Technician and Office Manager.Must be able to complete duties without close supervision.

Confidentiality

Will be exposed to confidential information disclosure of which would be contrary to the best interest of the organization and professional ethics.

Type: Full Time (Hourly)

Visionary Optician JobSpringfield, IL

 
Title:  Optician                                                                                  FLSA Status: Non-Exempt
Division: Optical                                                                               Pay Type:  Hourly
Reports to:  Optical Manager                                                     Status: Full-Time

 
VISIONARY OPTICIANS: NO BLURRY APPLICANTS ALLOWED
 
Are you tired of working in a job that lacks focus? Do you have a clear vision for your future? If so, we’ve got a spectacle-tacular opportunity for you!
Position: Optical Wizard (aka Optician)

Perks:

  • Free eye exams (because we’re all about seeing your potential).
  • Discounted eyewear for when you want to look SPECtacular off-duty.
  • A workplace culture so friendly, even our lenses say “Hi!”

How to Apply:

  • Blurry applications need not apply! Sharpen your resume and send us a clear, focused cover letter highlighting your achievements. Bonus points if you can read the fine print at the bottom of this ad.

Disclaimer:

  • If you think this ad is a sight for sore eyes, you’re our kind of candidate. If you’re still reading this, we like your vision; now show us yours!  Send Resume to: [email protected]

Why You’ll Love This Job

 
Title:  Optician                                                                                  FLSA Status: Non-Exempt
Division: Optical                                                                               Pay Type:  Hourly
Reports to:  Optical Manager                                                     Status: Full-Time

 
VISIONARY OPTICIANS: NO BLURRY APPLICANTS ALLOWED
 
Are you tired of working in a job that lacks focus? Do you have a clear vision for your future? If so, we’ve got a spectacle-tacular opportunity for you!
Position: Optical Wizard (aka Optician)

Perks:

  • Free eye exams (because we’re all about seeing your potential).
  • Discounted eyewear for when you want to look SPECtacular off-duty.
  • A workplace culture so friendly, even our lenses say “Hi!”

How to Apply:

  • Blurry applications need not apply! Sharpen your resume and send us a clear, focused cover letter highlighting your achievements. Bonus points if you can read the fine print at the bottom of this ad.

Disclaimer:

  • If you think this ad is a sight for sore eyes, you’re our kind of candidate. If you’re still reading this, we like your vision; now show us yours!  Send Resume to: [email protected]

Responsibilities

  • Master the art of turning “Is it clearer like this?” into a personalized eyewear experience.
  • Provide expert advice on frame fashion, because life’s too short for boring glasses.
  • Help clients find their glasses in the morning so they can locate their coffee.

Skills & Qualifications

  • 20/20 sense of style and a keen eye for fashion.
  • Ability to spot a smudge from across the room.
  • Excellent hand-eye coordination (juggling frames is a plus!).
  • A knack for making eye contact without making it weird.
  • We will train the right person who is fun, energetic, and likes glasses

Type: Full Time (Hourly)

Optician JobSpringfield, IL

The key primary responsibility of the Optician is to provide eyewear to the patients of our practice.Design, measure, fit, and adapt lenses and frames for client according to written optical prescription or specification. Assist client with selecting frames. Measure customer for size of eyeglasses and coordinate frames with facial and eye measurements and optical prescription. Prepare work order for optical laboratory containing instructions for grinding and mounting lenses in frames. Verify exactness of finished lens spectacles. Adjust frame and lens position to fit client. May shape or reshape frames.

 Delivering an exceptional purchasing experience for the patient is paramount.  Therefore, the Optician is responsible for all frame merchandising and display.Developing and managing relationships with our frame and product vendors and appropriately displaying eyewear provides the environment for the eyewear boutique to thrive.

Actively managing and tracking our frame inventory according to our practices inventory procedures is required.

We recognize the doctor to optician handoff is imperative to successful eyewear sales.  Therefore, the optician will work directly with the doctor(s) to ensure the handoff process is executed to the standards of the practice.

Why You’ll Love This Job

The key primary responsibility of the Optician is to provide eyewear to the patients of our practice.Design, measure, fit, and adapt lenses and frames for client according to written optical prescription or specification. Assist client with selecting frames. Measure customer for size of eyeglasses and coordinate frames with facial and eye measurements and optical prescription. Prepare work order for optical laboratory containing instructions for grinding and mounting lenses in frames. Verify exactness of finished lens spectacles. Adjust frame and lens position to fit client. May shape or reshape frames.

 Delivering an exceptional purchasing experience for the patient is paramount.  Therefore, the Optician is responsible for all frame merchandising and display.Developing and managing relationships with our frame and product vendors and appropriately displaying eyewear provides the environment for the eyewear boutique to thrive.

Actively managing and tracking our frame inventory according to our practices inventory procedures is required.

We recognize the doctor to optician handoff is imperative to successful eyewear sales.  Therefore, the optician will work directly with the doctor(s) to ensure the handoff process is executed to the standards of the practice.

Responsibilities

Job Responsibilities:

  • Assist patients with frame selection with an eye towards multiple pair sales
  • Measure and complete full ordering process for patients
  • Merchandising and display of all frames in the eyewear boutique
  • Meeting with and developing relationships with all frame and product vendors
  • Place all eyewear orders and work with the lab for appropriate delivery
  • Communicate to patients delivery expectations according to the practices dispensing policies
  • Manage all pricing of frames and price points systems
  • Manage all warranty replacements for patients and product returns to vendors
  • Accurately input correct financial information and plan payments to ensure the company does not adjust financial loss
  • Attend and assist with quarterly inventory audits
  • Ensure appearance of Optical Department is kept clean, appealing, current and changes frequently
  • Complete daily & weekly optical task list
  • Monitor turnaround time and ensure department communicates with patients re: delays and notes patients file
  • Submit patient’s insurance information completely and accurately
  • Maintain proper records of work orders, insurance information and payments.
  • Ensure patient care is the top priority in the department. Every patient should  feel welcome, appreciated, and important
  • Lead by example to excel in customer service
  • Measure patients’ bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes, using measuring devices
  • Verify that finished lenses are ground to specifications. Double check prescription on a lensometer
  • Prepare work orders and instructions for grinding lenses and fabricating eyeglasses
  • Assist patients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions
  • Prescribe, measure, and fit lenses for patient according to a written optical prescription or specification
  • Recommend specific lenses, lens coatings, and frames to suit patient needs.
  • Sell goods such as spectacles, sunglasses, and other goods related to optical in general.
  • Heat, shape, or bend plastic or metal frames to adjust eyeglasses to fit clients, using various optical tools and hands. Verify patient satisfaction with the fitting
  • Evaluate prescriptions in conjunction with patient’s lifestyle visual requirements
  • Distribute and dispense optical orders once product is finalized and give proper instructions for the care of the products
  • Build relationships with patients by “connecting” and at times sending cards and thank you notes
  • Attend all necessary meetings including: All- Staff and Department
  • Perform other duties as required

Skills & Qualifications

Competencies:

Sales Skills
The Optician is expected to possess a high degree of influential sales skills.  The ability to effectively communicate the benefits of all optical products is required.

Customer Orientation
Providing our patients an exceptional experience is a cornerstone of our brand.  The Optician’s role in delivering on our brand is integral.

Communication Skills
The Optician must be able to effectively communicate with our patients around all our optical products including frames, lenses, etc.  Communicating in a manner by which the patient understands technical terminology in their layman language is essential.

Technical Abilities
The Optician must be able to accurately measure and record all patient information.  Attention to detail relative to prescriptions, PDs, and checking the accuracy of eyewear received from the lab, etc. is imperative.

Pace of the Environment
Must be able to work at a fast pace.Effectively handling multiple tasks and patients at one time, while focusing on the individual patient experience.

Frequent Interaction with Others
Must demonstrate the ability to manage multiple tasks at one time, always maintaining friendly interactions with team members, patients and guests of the practice.

Supervision        

Under supervision of the Optical Manager.  Must be able to complete duties without close supervision.

Confidentiality

Will be exposed to confidential information disclosure of which would be contrary to the best interest of the organization and professional ethics.

Type: Full Time (Hourly)