Category: WA

Patient Care Coordinator/Optician (Hybrid Role) Job – Kirkland, WA

Specialty Eyecare Group is not a traditional optometry practice. We are a specialty-focused clinic built around solving problems that many offices choose not to manage. Our care is centered on myopia management, dry eye treatment, specialty contact lenses including scleral lenses, and binocular vision disorders. Patients are often referred to us because they need a higher level of care, more advanced technology, and a team that can guide them through complex treatment options.

Because of this, the experience we provide matters just as much as the clinical care itself. Our patients are investing in their long-term vision and quality of life. They expect clarity, confidence, and a seamless process from start to finish. Every interaction, from the first phone call to final eyewear delivery, plays a role in that experience.

We operate as a team-first environment where cross-training is essential. No role is siloed. Everyone is expected to understand how the practice runs as a whole and step in where needed to support patient flow, maintain efficiency, and ensure a high standard of care.

We are hiring for a Patient Care Coordinator / Optician (Hybrid Role). This position is a key part of the patient journey and combines front desk coordination with optical expertise. You will guide patients through scheduling, insurance, and check-in, while also helping them make informed decisions about their eyewear and treatment options. This role requires someone who is comfortable balancing service and sales, can communicate clearly about financial expectations, and takes ownership of the patient experience from beginning to end.

This is not just a task-based role. It is a position for someone who wants to be involved in patient outcomes, contribute to the growth of the practice, and play an active role in delivering a level of care that stands out.  

This role requires flexibility to support both our Kirkland and Bellevue locations, depending on patient demand and scheduling needs.

Hours:
Monday-Friday   NO WEEKENDS!!!!! ~36+ hours a week

Why You’ll Love This Job

Specialty Eyecare Group is not a traditional optometry practice. We are a specialty-focused clinic built around solving problems that many offices choose not to manage. Our care is centered on myopia management, dry eye treatment, specialty contact lenses including scleral lenses, and binocular vision disorders. Patients are often referred to us because they need a higher level of care, more advanced technology, and a team that can guide them through complex treatment options.

Because of this, the experience we provide matters just as much as the clinical care itself. Our patients are investing in their long-term vision and quality of life. They expect clarity, confidence, and a seamless process from start to finish. Every interaction, from the first phone call to final eyewear delivery, plays a role in that experience.

We operate as a team-first environment where cross-training is essential. No role is siloed. Everyone is expected to understand how the practice runs as a whole and step in where needed to support patient flow, maintain efficiency, and ensure a high standard of care.

We are hiring for a Patient Care Coordinator / Optician (Hybrid Role). This position is a key part of the patient journey and combines front desk coordination with optical expertise. You will guide patients through scheduling, insurance, and check-in, while also helping them make informed decisions about their eyewear and treatment options. This role requires someone who is comfortable balancing service and sales, can communicate clearly about financial expectations, and takes ownership of the patient experience from beginning to end.

This is not just a task-based role. It is a position for someone who wants to be involved in patient outcomes, contribute to the growth of the practice, and play an active role in delivering a level of care that stands out.  

This role requires flexibility to support both our Kirkland and Bellevue locations, depending on patient demand and scheduling needs.

Hours:
Monday-Friday   NO WEEKENDS!!!!! ~36+ hours a week

Patient Coordination & Front Desk

  • Greet, check in, and check out patients efficiently
  • Schedule appointments and manage provider templates
  • Verify insurance, benefits, and authorizations
  • Communicate patient financial responsibility clearly
  • Answer phones, manage triage, and respond to patient inquiries
  • Maintain accurate documentation in RevolutionEHR
  • Manage recalls, confirmations, and follow-ups

Optical & Sales

  • Assist patients with frame and lens selection
  • Educate patients on lens options, coatings, and specialty products
  • Enter, track, and manage eyewear orders
  • Check in lab jobs and ensure accuracy
  • Dispense glasses and perform adjustments and repairs
  • Monitor orders and communicate delays proactively
  • Support contact lens ordering and basic training

Clinic & Team Support

  • Assist with pretesting when needed
  • Support billing, referrals, and basic reporting tasks
  • Maintain organization and cleanliness of front desk and optical areas
  • Step into other roles as needed to support patient flow
  • Take initiative during downtime to support productivity and revenue

Skills & Qualifications

  • Experience in eyecare, optical, or strong customer service background preferred but not necessary
  • Comfortable working in a fast-paced, multi-tasking environment
  • Strong communication skills with a patient-first approach
  • Confident discussing pricing, insurance, and product recommendations
  • Detail-oriented with strong organizational skills
  • Ability to problem solve and take ownership of tasks
  • Willingness to learn multiple roles and grow within the practice

Pay Scale $22 + DOE

Type: Full Time (Hourly)

Medical Eyecare Receptionist Job – Kirkland, WA

Specialty Eyecare Group is not a traditional optometry practice. We are a specialty-focused clinic built around solving problems that many offices choose not to manage. Our care is centered on myopia management, dry eye treatment, specialty contact lenses, and binocular vision disorders. Patients are often referred to us because they need a higher level of care, more advanced technology, and a team that can guide them through complex treatment plans.

Because of this, the experience we provide matters just as much as the clinical care itself. Our patients are investing in their long-term vision and quality of life. They expect clarity, confidence, and a smooth, well-coordinated process from start to finish. Every interaction, from the first phone call to follow-up communication, plays a role in that experience.

We operate as a team-first environment where cross-training is essential. No role is siloed. Everyone is expected to understand how the practice runs as a whole and step in where needed to support patient flow, maintain efficiency, and ensure a high standard of care.

We are hiring for a Patient Care Coordinator. This position is central to the patient experience and focuses on managing scheduling, insurance, communication, and overall flow within the clinic. You will be responsible for setting clear expectations with patients, ensuring accuracy in their information, and helping them move through their visit in an organized and efficient way.

This position requires flexibility to work between our Kirkland and Bellevue locations based on scheduling and patient care needs.

This role requires someone who is highly organized, communicates clearly, and is comfortable discussing scheduling and financial expectations with patients. It is a position for someone who takes ownership, can problem solve in real time, and understands that their role directly impacts both patient satisfaction and the overall success of the practice.

NO WEEKENDS
Monday-Friday ~ 36+ hours/week

Why You’ll Love This Job

Specialty Eyecare Group is not a traditional optometry practice. We are a specialty-focused clinic built around solving problems that many offices choose not to manage. Our care is centered on myopia management, dry eye treatment, specialty contact lenses, and binocular vision disorders. Patients are often referred to us because they need a higher level of care, more advanced technology, and a team that can guide them through complex treatment plans.

Because of this, the experience we provide matters just as much as the clinical care itself. Our patients are investing in their long-term vision and quality of life. They expect clarity, confidence, and a smooth, well-coordinated process from start to finish. Every interaction, from the first phone call to follow-up communication, plays a role in that experience.

We operate as a team-first environment where cross-training is essential. No role is siloed. Everyone is expected to understand how the practice runs as a whole and step in where needed to support patient flow, maintain efficiency, and ensure a high standard of care.

We are hiring for a Patient Care Coordinator. This position is central to the patient experience and focuses on managing scheduling, insurance, communication, and overall flow within the clinic. You will be responsible for setting clear expectations with patients, ensuring accuracy in their information, and helping them move through their visit in an organized and efficient way.

This position requires flexibility to work between our Kirkland and Bellevue locations based on scheduling and patient care needs.

This role requires someone who is highly organized, communicates clearly, and is comfortable discussing scheduling and financial expectations with patients. It is a position for someone who takes ownership, can problem solve in real time, and understands that their role directly impacts both patient satisfaction and the overall success of the practice.

NO WEEKENDS
Monday-Friday ~ 36+ hours/week

Patient Experience

  • Welcome and check in patients in a professional and friendly manner
  • Guide patients through the check-out process, including scheduling follow-ups and collecting payments
  • Maintain a smooth and organized patient flow throughout the day
  • Ensure the front desk and reception area remain clean and presentable

Scheduling & Coordination

  • Schedule appointments accurately based on visit type and provider availability
  • Manage and adjust schedules to support efficiency and minimize gaps
  • Maintain waitlists and help fill openings when they arise
  • Coordinate referrals and ensure proper appointment setup

Insurance & Financial Communication

  • Verify insurance eligibility, benefits, and authorizations prior to appointments
  • Clearly communicate copays, deductibles, and out-of-pocket costs to patients
  • Collect and post payments accurately
  • Help patients understand their coverage and next steps

Patient Communication

  • Answer incoming calls promptly and professionally
  • Respond to patient questions and concerns in a timely manner
  • Manage appointment confirmations, recalls, and follow-ups
  • Handle basic triage and escalate when appropriate

Administrative Support

  • Maintain accurate and up-to-date patient records
  • Document communications, notes, and tasks clearly
  • Manage incoming documents, faxes, and referrals
  • Utilize internal systems for scheduling and communication

Team Support

  • Communicate effectively with doctors, technicians, and leadership
  • Support overall clinic flow and assist where needed
  • Take initiative during downtime to stay productive and support the team

Required Skills & Qualifications

  • 1+ year of experience in a medical office, eyecare setting, or customer-facing role preferred
  • Strong communication skills with the ability to explain scheduling, processes, and financial expectations clearly
  • Comfortable discussing insurance, copays, and out-of-pocket costs with patients
  • Ability to manage multiple tasks and stay organized in a fast-paced environment
  • High attention to detail with accurate data entry and follow-through
  • Strong problem-solving skills and ability to think on your feet
  • Professional, patient-focused attitude with a calm and positive demeanor
  • Reliable, punctual, and able to work independently while contributing to a team

Nice to Have (Not Required)

  • Experience with RevolutionEHR or similar electronic medical record systems
  • Knowledge of vision and medical insurance (VSP, Eyemed, etc.)
  • Previous experience in scheduling, referrals, or patient coordination
  • Experience in a specialty or high-volume clinic setting

Pay Scale $21+ DOE

Type: Full Time (Hourly)