We are seeking a friendly, highly organized, and customer-focused Front Desk Receptionist with prior experience to join our team. This role is the first point of contact for patients and plays an important part in creating a welcoming and efficient experience. If you enjoy helping people and providing excellent customer service in a healthcare setting, we would love to hear from you!
Why You’ll Love This Job
We are seeking a friendly, highly organized, and customer-focused Front Desk Receptionist with prior experience to join our team. This role is the first point of contact for patients and plays an important part in creating a welcoming and efficient experience. If you enjoy helping people and providing excellent customer service in a healthcare setting, we would love to hear from you!
Responsibilities
Key Responsibilities:
Warmly welcome and assist patients, ensuring a positive first impression
Manage appointment scheduling, patient check-in/check-out, and phone inquiries
Verify insurance benefits, process payments, and handle invoicing
Maintain organized and accurate patient records and office documentation
Assist with inventory management for office and optical supplies
Support office workflow by collaborating with doctors, technicians, and optical staff
Skills & Qualifications
Qualifications:
1-2 years experience in a front desk, administrative, or customer service role in healthcare or optometry IS REQUIRED
Strong multitasking, organizational, and problem-solving skills
Excellent verbal and written communication abilities
Proficiency in office software and scheduling systems (EHR experience is required)
A positive, team-oriented mindset with a strong work ethic
Leadership qualities and a willingness to take on additional responsibilities
At Complete Family Eye Care, we’re committed to providing exceptional vision care with a personal touch. We’re currently seeking a professional and skilled Optician with prior experience who thrives in a dynamic, patient-focused environment. If you’re passionate about helping people look and see their best we would love to hear from you! Apply today!
Why You’ll Love This Job
At Complete Family Eye Care, we’re committed to providing exceptional vision care with a personal touch. We’re currently seeking a professional and skilled Optician with prior experience who thrives in a dynamic, patient-focused environment. If you’re passionate about helping people look and see their best we would love to hear from you! Apply today!
Responsibilities
Greet patients and assist them in selecting eyeglass frames that fit their prescription, style preferences, face shape, and budget
Educate patients about lens options, coatings, and benefits tailored to their lifestyle and vision needs
Provide accurate information about insurance coverage, pricing, and promotional offerings
Deliver exceptional customer service throughout the eyewear purchasing and fitting process
Take precise facial and optical measurements (e.g., pupillary distance, segment height)
Fit, repair, and adjust glasses to ensure optimal comfort, alignment, and functionality
Ensure compliance with HIPAA and industry-specific standards for patient care and product handling
Accurately and efficiently enter all patient information in the EHR system and maintain well organized and concise record keeping
Skills & Qualifications
Minimum 1–2 years of prior experience in an optical setting, either private practice, retail, or clinical REQUIRED
Proficient in interpreting and applying optical prescriptions
Strong knowledge of lens types, coatings, materials, and frame adjustments
Familiarity with vision insurance plans (e.g., VSP, Eyemed, Spectera)
Skilled in performing accurate optical measurements (e.g., PD, seg height, frame fitting)
Ability to identify and troubleshoot eyewear issues, perform repairs and adjustments
At Complete Family Eye Care, we’re dedicated to delivering exceptional eye care in a welcoming and professional environment. Our team is passionate about helping patients see better and feel better every single day. We’re currently seeking an Optical Technician/ Medical Assistant to join our growing team and play a vital role in our patient experience. As a Technician, you’ll be the link between our optometrists and patients. Your role will be to ensure that every individual receives the highest quality of care, service, and support throughout their optical journey. We kindly invite those with prior experience as an Optical Technician or Medical Assistant to apply for this opportunity.
Why You’ll Love This Job
At Complete Family Eye Care, we’re dedicated to delivering exceptional eye care in a welcoming and professional environment. Our team is passionate about helping patients see better and feel better every single day. We’re currently seeking an Optical Technician/ Medical Assistant to join our growing team and play a vital role in our patient experience. As a Technician, you’ll be the link between our optometrists and patients. Your role will be to ensure that every individual receives the highest quality of care, service, and support throughout their optical journey. We kindly invite those with prior experience as an Optical Technician or Medical Assistant to apply for this opportunity.
Responsibilities
Conduct preliminary vision tests
Document patient medical and ocular history accurately
Welcome and prepare patients for eye exams
Clearly explain each step of the testing process
Provide post-exam guidance
Assist optometrists during eye exams or minor procedures
Prepare and sanitize equipment and exam rooms between patients
Manage patient flow to ensure efficient scheduling
Accurately enter data into Electronic Health Records (EHR) and maintain HIPAA compliance
Skills & Qualifications
Minimum 1–2 years of experience working as an optometric technician or in a similar eye care clinical setting OR working as a medical assistant in a healthcare setting IS REQUIRED
Proficiency with pre-testing equipment
Experience with Electronic Health Records (EHR) systems (Revolution EHR)
Familiarity with optical terminology, lens materials, and frame types
Ability to perform and interpret basic visual field tests
Strong verbal and written communication abilities
Comfort working with pediatric, geriatric, and special needs patients
Ability to manage clinical flow efficiently and anticipate doctor needs
Understanding of insurance verification and eligibility basics (vision vs. medical)
Capable of scheduling and confirming appointments and maintaining clinical logs
Excellent attention to detail
Ability to work independently and in a team setting
Calm under pressure; can multitask in a fast-paced office