Why You’ll Love This Job
We are a family owned specialty optometry clinic that focuses on myopia management, binocular vision, dry eye and custom contact lenses. Our patients come to us because they’re looking for answers and long term support, not quick fixes. The care we deliver is thoughtful and thorough, and the way we treat people reflects that. As the medical receptionist, you’re the one who sets the tone for each visit. You welcome patients, keep the day on track and make sure the front desk runs smoothly so the clinical team can focus on providing exceptional care.
We believe that the work we do matters, but we also believe in having a life outside of work. We protect our weekends for family time and personal time, which means we operate Monday through Friday only. Our typical schedule is 8:40 to 5:15. This role is a good match for someone who wants meaningful work in a setting that values balance and consistency.
Because we’re family owned, you’ll see the difference in how we support our team. We offer paid time off that accrues at .05 hours for every hour worked, which is equal to two hours of PTO for every 40 hours. After the probationary period, you also receive paid holidays. Team members enjoy generous in-house perks on services and products, which is especially helpful in a clinic that focuses on specialty care.
This position is ideal for someone who enjoys helping people, communicates with confidence and likes being the steady, organized presence at the front of a clinic. You’ll be part of a team committed to enriching people’s lives so they can reach their full potential.
Responsibilities
Patient Experience and Front Desk Operations
• Warmly greet every patient and set a professional, friendly tone
• Manage check in and check out, ensuring accurate collection of demographics, insurance and payments
• Explain visit expectations in a way that helps patients feel informed
• Keep the reception area tidy, organized and ready for each appointment
• Maintain patient confidentiality and follow HIPAA standards
Scheduling and Communication
• Schedule new and returning patients while noting the correct appointment type for their needs
• Answer phone calls and messages with clarity and good judgment
• Assist patients with questions about their appointment, insurance or paperwork
• Monitor voicemail, email and text platforms to ensure timely responses
• Coordinate appointment changes or cancellations in a way that supports clinic flow
Insurance and Payment Support
• Gather insurance information accurately at every visit
• Understand basic differences between medical and vision insurance
• Verify benefits and communicate coverage to patients when needed
• Collect payments and process transactions with accuracy
• Identify when additional documentation or authorization is required
Administrative Support
• File, scan and upload documents into the EHR
• Manage faxes and route information to the right team members
• Assist with daily tasks such as confirmations, reminders and patient follow up
• Support front office projects during slower moments
• Collaborate with team members to keep operations smooth throughout the day
Skills & Qualifications
Required
• Strong communication skills with a calm, patient and professional style
• Ability to multitask while keeping a close eye on accuracy
• Basic comfort with computers, scheduling systems and electronic records
• Reliable attendance and the ability to manage a steady workflow
• Comfortable engaging with patients of all ages and backgrounds
• Ability to maintain confidentiality and follow privacy rules
• A mindset that focuses on solutions rather than blame
Preferred
• Experience in optometry, ophthalmology or a medical office
• Familiarity with collecting insurance information and discussing benefits
• Understanding of medical and vision terminology or willingness to learn
• Prior experience in customer service where empathy and clarity were important
Personal Qualities That Help You Succeed
• You stay composed when the day gets busy
• You take ownership of your work and follow through without needing reminders
• You enjoy learning new skills, especially in a specialty environment
• You treat patients the way you would want your own family treated
• You bring a positive, steady presence that supports the team
Pay Scale ***Starting at $20.00 and up–DOE***
This is an in person role, and candidates must be eligible to work in the United States.
Type: Full Time (Hourly)