Why You’ll Love This Job
Our optometry office is looking for an upbeat, compassionate person with a strong customer-service mindset. You should truly enjoy working with people and bring positive, enthusiastic energy to the office. No eye-care experience? No problem—we will teach you the clinical skills. What matters most is your ability and desire to make patients feel less like they are visiting a doctor’s office and more like they are enjoying Disneyland-level service or staying at a five-star hotel.
OUR CORE VALUES: HAPPI Our team is guided by our HAPPI core values. We are looking for someone who reflects these values in daily interactions with patients and team members.
- Helpful: Be a respectful, positive, and supportive team player.
- Accountable: Do what you say you will do and follow through on responsibilities.
- Patient-Centric: Prioritize patient needs and help create an excellent patient experience.
- Perseverance: Show grit, stay solution-focused, and work through challenges with a positive attitude.
- Integrity: Do the right thing, even when no one is watching.
Responsibilities
What you’ll do:
- Passionate about giving an engaging, enthusiastic and memorable experience for everyone who walks through the door from start to finish.
- Make patients feel as guests into our home
- Ensure flawless accuracy in taking and recording measurements, adjusting and fitting eyewear and execution of all details as needed
- Verify that finished eyewear meets optical standards and patient’s requirements/requests
- Answer phone calls and schedule appointments
- Verify insurance coverage and eligibility, and inform patients of any co-payments or uninsured services.
- Bill patients out for exam services, collected co-pays and deductibles.
Skills & Qualifications
Who you are:
- Great at communicating clearly and effectively- in person, on the phone, and online. People should love speaking to you over phone because you’re just so darn friendly.
- Dedicated to making people happy– you exceed customer expectations with a great attitude while being a fantastic and fun team player
- Detail-oriented to the point of neuroticism
- Cool under pressure and capable of juggling a diverse set of responsibilities.
Other details:
- Live at most 45 minutes from the office
Job Types: Full-time
Type: Full Time (Hourly)