Why You’ll Love This Job
Our optometry office needs an outstanding compassionate person with a strong customer service background and desire to make our patients so happy that they can’t help but tell their friends how well they were treated. You must absolutely love working with people and be genuinely positive and enthusiastic. We will train the necessary eye care skills if you already have the customer service experience or desire to make people think they are not at a doctor’s office, but at Disneyland or a guest at a 5 star hotel.
OUR CORE VALUES: HAPPI Our team is guided by our HAPPI core values. We are looking for someone who reflects these values in daily interactions with patients and team members.
- Helpful: Be a respectful, positive, and supportive team player.
- Accountable: Do what you say you will do and follow through on responsibilities.
- Patient-Centric: Prioritize patient needs and help create an excellent patient experience.
- Perseverance: Show grit, stay solution-focused, and work through challenges with a positive attitude.
- Integrity: Do the right thing, even when no one is watching.
Responsibilities
Responsibilities and Duties
What you’ll do:
- Passionate about giving an engaging, enthusiastic and memorable experience for everyone who walks through the door from start to finish.
- Make patients feel as guests into our home
- Ensure flawless accuracy in taking and recording measurements, adjusting and fitting eyewear and execution of all details as needed
- Verify that finished eyewear meets optical standards and patient’s requirements/requests
- Answer phone calls and schedule appointments
- Verify insurance coverage and eligibility, and inform patients of any co-payments or uninsured services.
- Bill patients out for exam services, collected co-pays and deductibles.
Skills & Qualifications
Qualifications and Skills
Who you are:
- Great at communicating clearly and effectively- in person, on the phone, and online. People should love speaking to you over phone because you’re just so darn friendly.
- Dedicated to making people happy– you exceed customer expectations with a great attitude while being a fantastic and fun team player
- Detail-oriented to the point of neuroticism
- Cool under pressure and capable of juggling a diverse set of responsibilities.
Other details:
- Live at most 45 minutes from the office
Job Types: Full-time
Type: Full Time (Hourly)