Front Desk Ambassador JobRichmond, VA

The job of the Front Desk Ambassador is to provide patients with a positive first impression. The Ambassador displays exceptional customer service while engaging with patients on a day-to-day basis and is knowledgeable in all areas of the practice.  The front desk is the communications hub of the office, ensuring staff and patient arrivals and needs are communicated in a timely manner. The Ambassador is knowledgeable of vision and medical insurance and handles all paperwork and computer input for new patients and returning patients.   
 
The Front Desk Ambassador makes sure each patient has an exceptional experience and promotes an environment where every patient will truly “See the Difference Caring Makes.” 

Why You’ll Love This Job

The job of the Front Desk Ambassador is to provide patients with a positive first impression. The Ambassador displays exceptional customer service while engaging with patients on a day-to-day basis and is knowledgeable in all areas of the practice.  The front desk is the communications hub of the office, ensuring staff and patient arrivals and needs are communicated in a timely manner. The Ambassador is knowledgeable of vision and medical insurance and handles all paperwork and computer input for new patients and returning patients.   
 
The Front Desk Ambassador makes sure each patient has an exceptional experience and promotes an environment where every patient will truly “See the Difference Caring Makes.” 

Responsibilities

  • Communicates and works closely with all Front Desk Ambassadors, Technicians, Opticians and Doctors to coordinate all efforts to the benefit of the patient and the team. 
  • Greets patients in person and by phone to schedule, check-in appointments, send doctor notifications and input initial information into the computer system ensuring an efficient process for patients.   
  • Monitors voicemail and the online system, Solution Reach, for online correspondence and appointment confirmations ensuring call and message responses are completed the same day.  
  • Manages patient’s appointments and requests including reminder calls, scheduling referral appointments, prescription refills and doctor correspondence to meet patients’ new and ongoing needs. 
  • Schedules patients with discernment to ensure patients have a minimal wait period and the provider has the appropriate amount of time with the patient.  
  • Verifies patient’s insurance and request insurance referrals as needed including plan eligibility to effectively relay the correct information to patients. 
  • Utilizes the paging system to contact the appropriate team member ensuring timely patient movement throughout the office.  
  • Prepares bills ensuring charges are correct and explain/collect co-payments and optical costs from clients while ensuring client understanding of costs and visit types.  
  • Prepares files and paperwork for the next day patients to ensure the team is ready for the patients’ arrivals. 
  • Verifies daily numbers/stats and counts money to ensure everything is balanced at the end of the business day. 
  • Explains contact lens pricing and rebates to patients including finalizing orders for in-stock lenses to be dispensed or contact lenses that will have to be ordered. 
  • Tracks inventory for sellable items (drops, spray, vitamins, etc) and notify the Office Manager when supplies are low, ensuring product is always available.  
  • Handles emergency visit calls and triage emergencies over the phone to provide the patient with immediate information and alert specialists of urgent needs for scheduling. 
  • Understands when to elevate a problem or ask questions to ensure accurate information is always provided to clients.  
  • Follows and set an example of our 7 specific core values to promote internal and external coworker and customer service relationships. 

Skills & Qualifications

  • Ability to multitask in fast-paced environment 
  • Knowledge and ability to navigate electronic health records  
  • Understanding of medical and vision insurance plans 
  • Ability to focus and provide accurate information in a hectic environment 
  • Ability to understand and utilize computer programs including My Vision Express, Microsoft Office, electronic health records and Teams. 
  • Smiles for all patients by phone and through masks 
    • Accurate 
    • Specific 
    • Efficient 
    • Extra Helpful 
    • Enthusiastic 
    • Kind 
    • Honest  

Type: Full Time (Hourly)

Technician JobRichmond, VA

The Technician at Nilsen Eye Care are expected to maximize the doctors’ time with their patients by pretesting in an efficient manner while maintaining awareness of the entire schedule. Technicians must be able to: communicate well, retain information, and multitask in a high-volume work environment. Together with the other NEC staff, sustains constant improvement, achieves steady growth, and promotes an environment where every patient and every employee will truly “See the Difference Caring Makes”.   

Why You’ll Love This Job

The Technician at Nilsen Eye Care are expected to maximize the doctors’ time with their patients by pretesting in an efficient manner while maintaining awareness of the entire schedule. Technicians must be able to: communicate well, retain information, and multitask in a high-volume work environment. Together with the other NEC staff, sustains constant improvement, achieves steady growth, and promotes an environment where every patient and every employee will truly “See the Difference Caring Makes”.   

Responsibilities

The essential functions of the Technician coordinator include, but are not limited to:

  • Ensures readiness of all exam rooms including opening, closing, and sanitizing exam rooms daily ensuring a safe environment for all patients 
  • Utilizes technical skills to properly tests patient’s visual acuity which includes near, far, peripheral, depth, and color. 
  • Checks blood pressure to see it impacting vision 
  • Fits contact lenses to guarantee a correct fit. 
  • Over-refracts contact lenses using the phoropter to verify prescriptions. 
  • Preforms technical workups, and special training such as Insert and Removal, Optical Coherence Tomography (OCT), and Visual Fields. 
  • Administers or removes contact lenses for patients as needed.  
  • Answers pages in a timely manner to ensure smooth patient flow.  
  • Completes the geographic forms to provide doctors with additional information.  
  • Utilizes strong communication and customer service skills ensuring a positive patient experience. 
  • Follows our 7 specific core values: 
    • Efficient 
    • Kind 
    • Accurate 
    • Specific 
    • Extra Helpful 
    • Honest 
    • Enthusiastic 

Skills & Qualifications

Technician qualifications include:

  • High School Diploma or GED 
  • Knowledge of optometry preferred but not required.  
  • Strong computer and math skills.  
  • Strong interpersonal and problem-solving skills.  
  • Proven ability to multi-task in a fast-paced environment. 
  • Physical ability to assist patients and move between testing stations and front desk on a regular basis  

Type: Full Time (Hourly)

Optical Sales JobRichmond, VA

The Optical Sales Staff at Nilsen Eye Care are expected to assist patients in selecting the appropriate frame and lens to provide the best sight results possible including fitting and repairs.  Optical sales staff must be able to: communicate well, retain information, and multitask in a high-volume work environment. 

Why You’ll Love This Job

The Optical Sales Staff at Nilsen Eye Care are expected to assist patients in selecting the appropriate frame and lens to provide the best sight results possible including fitting and repairs.  Optical sales staff must be able to: communicate well, retain information, and multitask in a high-volume work environment. 

Responsibilities

The essential functions of Optical Sales Staff include, but are not limited to: 

  • Recommend frames based on patient Rx, face shape, as well as current fashion trends 
  • Interpret Rx, understand meaning of sphere, cylinder, axis, and add powerto ensure the patient is getting the right prescription. 
  • Understand basic lens optics and effectively communicate the qualities of different types of lenses including: 
  • Single Vision 
  • Bifocal 
  • Progressive 
  • Near vs Distance vision only 
  • Understand how to adjust frames during the initial visit and during pick-up to ensure the comfort and fit to meet the patients’ needs. 
  • Schedule pick-ups with patients, ensuring the glasses are in-house and alerting patients when they are late.  
  • Ability to complete repairs to damaged framesin an efficient manner 
  • Assist in patient flow by efficiently and consistently responding to exam room pages 
  • Keep retail space clean and organizedto leave a good impression with patients and so items can be found in a timely manner.  
  • Understand vision insurance, how to apply benefitsand how to explain benefits to patients. 
  • Utilizes strong communication and customer service skills ensuring a positive patient experience. 
  • Embodies NEC values and leads by example including no negativity and embracing constant improvement 
    • Accurate 
    • Specific 
    • Efficient 
    • Extra Helpful 
    • Enthusiastic 
    • Kind 

Skills & Qualifications

Optical Sales Special Knowledge or Skills: 

  • Strong written and oral communication skills 
  • Frame Board Management 
  • Multi-tasking and prioritizing skills 
  • Current knowledge of trends, services, and products in the optical industry 
  • Thorough knowledge of Managed Vision Care benefits 
  • Licensed optician or technical experience in optical industry 
  • Ability to sit for extended periods, mobility to show frame boards and full flexibility of arms and hands to complete optical tasks.  

Type: Full Time (Hourly)