Category: N. Chesterfield

Front Desk Ambassador Job – N. Chesterfield, VA

Nilsen Eye Care (NEC) is a fast-growing, two-location private Optometry practice, with over 25 years of service in the Richmond area. With the motto of “See the Difference Caring Makes”, we are dedicated to caring for the overall health of our patients through comprehensive vision and preventative medical eye care. We want every patient to achieve their best visual outcome and to trust us to do a great deal more than just provide the best contact lenses and eyewear. Front Desk Ambassadors  provide patients with a positive first impression. The Ambassador displays exceptional customer service while engaging with patients on a day-to-day basis and is knowledgeable in all areas of the practice.  The front desk is the communications hub of the office, ensuring staff and patient arrivals and needs are communicated in a timely manner. The Ambassador is knowledgeable of vision and medical insurance and handles all paperwork and computer input for new patients and returning patients.   

Why You’ll Love This Job

Nilsen Eye Care (NEC) is a fast-growing, two-location private Optometry practice, with over 25 years of service in the Richmond area. With the motto of “See the Difference Caring Makes”, we are dedicated to caring for the overall health of our patients through comprehensive vision and preventative medical eye care. We want every patient to achieve their best visual outcome and to trust us to do a great deal more than just provide the best contact lenses and eyewear. Front Desk Ambassadors  provide patients with a positive first impression. The Ambassador displays exceptional customer service while engaging with patients on a day-to-day basis and is knowledgeable in all areas of the practice.  The front desk is the communications hub of the office, ensuring staff and patient arrivals and needs are communicated in a timely manner. The Ambassador is knowledgeable of vision and medical insurance and handles all paperwork and computer input for new patients and returning patients.   

Responsibilities

  • Communicates and works closely with all Front Desk Ambassadors, Technicians, Opticians and Doctors to coordinate all efforts to the benefit of the patient and the team. 
  • Greets patients in person and by phone to schedule, check-in appointments, sends doctor notifications and input initial information into the computer system ensuring an efficient process for patients.   
  • Monitors voicemail and the online system, Solution Reach, for online correspondence and appointment confirmations ensuring call and message responses are completed the same day.  
  • Manages patient’s appointments and requests including reminder calls, scheduling referral appointments, prescription refills and doctor correspondence to meet patients’ new and ongoing needs. 
  • Schedules patients with discernment to ensure patients have a minimal wait period and the provider has the appropriate amount of time with the patient.  
  • Verifies patient’s insurance and request insurance referrals as needed including plan eligibility to effectively relay the correct information to patients. 
  • Utilizes the paging system to contact the appropriate team member ensuring timely patient movement throughout the office.  
  • Prepares bills ensuring charges are correct and explain/collect co-payments and optical costs from clients while ensuring client understanding of costs and visit types.  
  • Prepares files and paperwork for the next day patients to ensure the team is ready for the patients’ arrivals. 
  • Verifies daily numbers/stats and counts money to ensure everything is balanced at the end of the business day. 
  • Explains contact lens pricing and rebates to patients including finalizing orders for in-stock lenses to be dispensed or contact lenses that will have to be ordered. 
  • Tracks inventory for sellable items (drops, spray, vitamins, etc) and notifies the Office Manager when supplies are low, ensuring product is always available.  
  • Handles emergency visit calls and triages emergencies over the phone to provide patients with immediate information and alerts specialists of urgent needs for scheduling. 
  • Understands when to elevate a problem or ask questions to ensure accurate information is always provided to clients.  
  • Follows and sets an example of our 7 specific core values to promote internal and external coworker and customer service relationships. 

Skills & Qualifications

  • Ability to multitask in fast-paced environment 
  • Knowledge and ability to navigate electronic health records  
  • Understanding of medical and vision insurance plans 
  • Ability to focus and provide accurate information in a hectic environment 
  • Ability to understand and utilize computer programs including My Vision Express, Microsoft Office, electronic health records and Teams. 
  • Smiles for all patients by phone and through masks 
    • Accurate 
    • Specific 
    • Efficient 
    • Extra Helpful 
    • Enthusiastic 
    • Kind 
    • Honest  

Type: Full Time (Hourly)

Optical Sales Job – N. Chesterfield, VA

Nilsen Eye Care (NEC) is a fast-growing, two-location private Optometry practice, with over 25 years of service in the Richmond area. With the motto of “See the Difference Caring Makes”, we are dedicated to caring for the overall health of our patients through comprehensive vision and preventative medical eye care. We want every patient to achieve their best visual outcome and to trust us to do a great deal more than just provide the best contact lenses and eyewear.  The Optical Sales Staff at Nilsen Eye Care assist patients in selecting the appropriate frame and lens to provide the best sight results possible including fitting and repairs.  Optical sales staff must be able to: communicate well, retain information, and multitask in a high-volume work environment. 

Why You’ll Love This Job

Nilsen Eye Care (NEC) is a fast-growing, two-location private Optometry practice, with over 25 years of service in the Richmond area. With the motto of “See the Difference Caring Makes”, we are dedicated to caring for the overall health of our patients through comprehensive vision and preventative medical eye care. We want every patient to achieve their best visual outcome and to trust us to do a great deal more than just provide the best contact lenses and eyewear.  The Optical Sales Staff at Nilsen Eye Care assist patients in selecting the appropriate frame and lens to provide the best sight results possible including fitting and repairs.  Optical sales staff must be able to: communicate well, retain information, and multitask in a high-volume work environment. 

Responsibilities

The essential functions of Optical Sales Staff include, but are not limited to: 

  • Recommend frames based on patient Rx, face shape, as well as current fashion trends  
  • Interpret Rx, understand meaning of sphere, cylinder, axis, and add power to ensure the patient is getting the right prescription. 
  • Understand basic lens optics and effectively communicate the qualities of different types of lenses including: 
    • Single Vision  
    • Bifocal  
    • Progressive  
    • Near vs Distance vision only  
  • Understand how to adjust frames during the initial visit and during pick-up to ensure the comfort and fit to meet the patients’ needs. 
  • Schedule pick-ups with patients, ensuring the glasses are in-house and alerting patients when they are late.  
  • Ability to complete repairs to damaged frames in an efficient manner 
  • Assist in patient flow by efficiently and consistently responding to exam room pages  
  • Keep retail space clean and organized to leave a good impression with patients and so items can be found in a timely manner.  
  • Understand vision insurance, how to apply benefits and how to explain benefits to patients. 
  • Utilizes strong communication and customer service skills ensuring a positive patient experience. 
  • Embodies NEC values and leads by example including no negativity and embracing constant improvement 
    • Accurate 
    • Specific 
    • Efficient 
    • Extra Helpful 
    • Enthusiastic 
    • Kind 

Skills & Qualifications

Optical Sales Special Knowledge or Skills: 

  • Strong written and oral communication skills 
  • Frame Board Management 
  • Multi-tasking and prioritizing skills 
  • Current knowledge of trends, services, and products in the optical industry 
  • Thorough knowledge of Managed Vision Care benefits 
  • Licensed optician or technical experience in optical industry 
  • Ability to sit for extended periods, mobility to show frame boards and full flexibility of arms and hands to complete optical tasks.  

Type: Full Time (Hourly)

Technician Job – N. Chesterfield, VA

Nilsen Eye Care (NEC) is a fast-growing, two-location private Optometry practice, with over 25 years of service in the Richmond area. With the motto of “See the Difference Caring Makes”, we are dedicated to caring for the overall health of our patients through comprehensive vision and preventative medical eye care. We want every patient to achieve their best visual outcome and to trust us to do a great deal more than just provide the best contact lenses and eyewear.  Technicians at Nilsen Eye Care pretest patients and begin the conversation about eye care needs.  Their time with the patients helps maximize the doctors’ time while maintaining awareness of the entire schedule. Technicians must be able to: communicate well, retain information, and multitask in a high-volume work environment.  

Why You’ll Love This Job

Nilsen Eye Care (NEC) is a fast-growing, two-location private Optometry practice, with over 25 years of service in the Richmond area. With the motto of “See the Difference Caring Makes”, we are dedicated to caring for the overall health of our patients through comprehensive vision and preventative medical eye care. We want every patient to achieve their best visual outcome and to trust us to do a great deal more than just provide the best contact lenses and eyewear.  Technicians at Nilsen Eye Care pretest patients and begin the conversation about eye care needs.  Their time with the patients helps maximize the doctors’ time while maintaining awareness of the entire schedule. Technicians must be able to: communicate well, retain information, and multitask in a high-volume work environment.  

Responsibilities

The essential functions of the Technician coordinator include:

  • Ensures readiness of all exam rooms including opening, closing, and sanitizing exam rooms daily ensuring a safe environment for all patients 
  • Utilizes technical skills to properly tests patient’s visual acuity which includes near, far, peripheral, depth, and color. 
  • Checks blood pressure to see it impacting vision 
  • Fits contact lenses to guarantee a correct fit. 
  • Over-refracts contact lenses using the phoropter to verify prescriptions. 
  • Preforms technical workups, and special training such as Insert and Removal, Optical Coherence Tomography (OCT), and Visual Fields. 
  • Administers or removes contact lenses for patients as needed.  
  • Answers pages (using a unique wristband system) in a timely manner to ensure smooth patient flow.  
  • Completes the geographic forms to provide doctors with additional information.  
  • Utilizes strong communication and customer service skills ensuring a positive patient experience. 
  • Follows our 7 specific core values: 
    • Efficient 
    • Kind 
    • Accurate 
    • Specific 
    • Extra Helpful 
    • Honest 
    • Enthusiastic 

Skills & Qualifications

Technician qualifications include:

  • High School Diploma or GED 
  • Knowledge of optometry preferred but not required.  
  • Strong computer and math skills.  
  • Strong interpersonal and problem-solving skills.  
  • Proven ability to multi-task in a fast-paced environment. 
  • Physical ability to assist patients and move between testing stations and front desk on a regular basis  

Type: Full Time (Hourly)

Revenue Cycle Manager Job – N. Chesterfield, VA

Nilsen Eye Care (NEC) has been in the Richmond market for over 25 years and is a fast-growing, two-location private Optometry practice with 10 Doctors of Optometry. With the motto of “See the Difference Caring Makes,” we are dedicated to caring for the overall health of our patients through comprehensive vision and preventative medical eye care. We want every patient to achieve their best visual outcome and to trust us to do a great deal more than just provide the best contact lenses and eyewear. We are looking for a Revenue Cycle Manager who brings that same level of commitment to NEC ‘s exceptional eye care services while ensuring financial integrity. We believe that meaningful work should also be rewarding and fun
The RCM Manager is responsible for, participates in and leads the overall strategy for the optimization of over 7 million in revenue collections for Nilsen Eye Care. This position is accountable for all aspects of revenue cycle management, including the efficient and effective day-to-day operations and management of 4 RCM staff.

Why You’ll Love This Job

Nilsen Eye Care (NEC) has been in the Richmond market for over 25 years and is a fast-growing, two-location private Optometry practice with 10 Doctors of Optometry. With the motto of “See the Difference Caring Makes,” we are dedicated to caring for the overall health of our patients through comprehensive vision and preventative medical eye care. We want every patient to achieve their best visual outcome and to trust us to do a great deal more than just provide the best contact lenses and eyewear. We are looking for a Revenue Cycle Manager who brings that same level of commitment to NEC ‘s exceptional eye care services while ensuring financial integrity. We believe that meaningful work should also be rewarding and fun
The RCM Manager is responsible for, participates in and leads the overall strategy for the optimization of over 7 million in revenue collections for Nilsen Eye Care. This position is accountable for all aspects of revenue cycle management, including the efficient and effective day-to-day operations and management of 4 RCM staff.

Responsibilities

Manages the training, ongoing evaluation, and development of RCM staff to ensure the accuracy of patient billing information.

  • Develops, adopts, and implements policies and procedures for all Revenue Cycle functions specific to locations and clients to maximize collections.
  • Interprets, prepares, and disseminates new insurance plan information and changes in policies to all appropriate departments of NEC.
  • Maintains and ensures timely submission of all claims/orders to payers, including oversight for submissions by RCM staff and contract vendors.
  • Ensures patient statements are sent out on a weekly basis following collection policies and procedures as adopted by NEC.
  • Monitors and ensures that both insurance and clearinghouse claim denials are addressed daily.
  • Ensures all payment posting and contractual adjustments are conducted timely and accurately.
  • Manages relationships with vendors ensuring timeliness of responses and quality of services in a professional manner.
  • Engages and interacts with the owners and all the providers to NEC providing governmental and insurance updates with education sessions as appropriate.
  • Manages credentialling and recredentialling of all established and new providers in a timely manner.
  • Manages and maintains accountabilities for all accounts receivable and the follow-up activities associated with aging payer categories.
  • Produces and distributes reports with relevant data which demonstrates the status and progress of adopted maintenance and improvement-based goals.

Skills & Qualifications

  • 5 years of medical billing experience, 3 years of supervisory or management experience within the medical billing arena
  • Knowledge of medical billing and coding processes and rules, vision insurance knowledge a plus
  • Oral and written communications skills
  • Healthcare Practice Management and EMR software experience
  • Experience developing compliant RCM policies and procedures
  • Claims denial management experience.
  • Department workflow design experience with a concentration on effectiveness and efficiencies
  • Optometry or Ophthalmology experience preferred.

Nilsen Eye Care is an equal opportunity employer.

Type: Full Time (Salaried)