Why You’ll Love This Job
Rochester Eye Care Associates is seeking an experienced Medical Office Specialist to serve as a lead presence within our front desk operations. This role is ideal for a seasoned medical or optical front office professional who is confident in their skills, takes ownership of their work, and can help guide day-to-day front desk workflows.
As the Medical Office Specialist, you will be a key point of contact for patients while also serving as a resource for front office processes, accuracy, and efficiency. This position plays an important role in maintaining a smooth patient experience and supporting the overall success of the practice.
What We Offer
- Pay based on experience
- No weekend hours
- Paid time off (PTO) and paid holidays
- Employee health insurance
- Eyewear benefits
- Simple IRA with company match
- Paid training and ongoing support
- Collaborative, professional team environment
Responsibilities
- Serve as the primary front desk contact, setting the tone for a professional and welcoming patient experience
- Manage patient check-in/check-out, scheduling, and phone inquiries with accuracy and efficiency
- Oversee and support front desk workflows to ensure smooth daily operations
- Handle administrative tasks including documentation, insurance verification, and billing support
- Utilize knowledge of medical and/or optical billing and coding to ensure accuracy and compliance
- Act as a lead resource within the front office, supporting consistency, organization, and best practices
- Communicate effectively with clinical staff to ensure a seamless patient journey
Skills & Qualifications
- High School Diploma or GED required
- Prior experience in a medical or optical office required
- Experience with billing and coding; optical billing experience preferred
- Strong organizational and multitasking skills
- Professional, patient-focused demeanor with excellent communication skills
- Detail-oriented, self-motivated, and dependable
- Interest in healthcare and patient service excellence
Type: Full Time (Hourly)