Why You’ll Love This Job
Collaborate with team members to best assist patients’ needs for optical services. Maintain up to date with all aspects of the optical department and do what is necessary to provide the best customer service.
Responsibilities are not intended to be done in any specific order
- Lens and Frame Selections, Contact Lens Assistance including new wearer trainings
- Adjustments, Repairs and Delivery of Optical glasses
- Troubleshoot with patients having difficulties with orders received
- Answer telephone and assist patients’ needs
- Place optical orders
- Quality control on jobs received by optical laboratories
- Be sure all optical discounts have been applied correctly, otherwise call laboratory to correct error
- Call optical laboratories to check the status of orders
- Check status for frames on order & defective exchange area
- Get trays ready for the Optical Schedule
- Frame pricing and floor displays
- Price and enter all frames into inventory before placing them on display boards
- Maintain floor frame displays to keep display shelves organized and clean
- Maintain optical tray areas up to date: Hold until paid; 1 week hold; etc.
- Match arriving frame orders to patient’s trays
- Frame Returns/updating inventory
- Re-notifying patients that have already been notified of order arriving
- Archive optical invoices
- Maintain lab supplies for TKI to re-order
- Order contact lenses for patient orders
- Match arriving contact lens orders to trays
- Contact Lens follow up calls
- Maintain trial contact lenses
- File Optical Invoices
- Clear trays after delivery of glasses and making sure all billing and documentation has been completed
- Trays that have been sitting in “to be delivered” for longer than 6 months should be cleared and put into “un-dispensed optical orders” box
Skills & Qualifications
Dexterity of hands and fingers to operate a computer keyboard and to grasp, move or assemble very small objects.
Seeing to read a variety of materials, small objects, see differences between colors, shades and brightness.
Hold the arm and hand in one position or hold the hand steady while moving arm.
Hearing and speaking to exchange information in person and on the telephone.
Sitting and standing for extended periods of time.
Bending at the waist, kneeling or crouching to file materials.
Responsibilities can change at any time to correspond with office needs
Type: Full Time (Hourly)