Collaborate with team members to best assist patients’ needs for all optical services. Maintain up to date with all aspects of the optical department and do what is necessary to provide the best customer service.
Responsibilities are not intended to be done in any specific order
Customer Service:
Lens and Frame Selections, Contact Lens Assistance including trainings as needed
Adjustments, Repairs and Delivery of Optical glasses
Troubleshoot with patients having difficulties with orders received
Answer telephone and assist patients’ needs
Optical Department:
Order contact lenses orders for patients including trial lenses as directed by doctor
Match arriving contact lens orders to trays
Keep up to date with all rebates and pertinent Contact Lens information changes
Keep organized files for contact lens bags, rebates, contact lens information
Keep up to date on contact lens computer programs used in office
Follow up with callbacks for patients trialing contact lenses and maintain good record keeping
Maintain all contact lens trials in office
Quality control on jobs received by optical laboratories
Call optical laboratories to check the status of orders
Check status for frames on order & defective exchange area
Get trays ready for the Optical Schedule
Frame pricing and floor displays
Price and enter all frames into inventory
Maintain floor frame displays to keep display shelves organized and clean
Help maintain optical tray areas up to date: Hold until paid; 1 week hold; etc.
Help to match arriving frame orders to patient’s trays
Help with return frames
Help with re-notifying patients that have already been notified of order arriving
Archive optical invoices
Help maintain lab supplies for TKI to re-order
Help with clearing trays after delivery of glasses and making sure all billing and documentation has been completed
Trays that have been sitting in “to be delivered” for longer than 6 months should be cleared and put into “un-dispensed optical orders” box
ENVIRONMENT:
Office environment with constant computer use
Constant interruptions
PHYSICAL DEMANDS:
Dexterity of hands and fingers to operate a computer keyboard and to grasp, move or assemble very small objects.
Seeing to read a variety of materials, small objects, see differences between colors, shades and brightness.
Hold the arm and hand in one position or hold the hand steady while moving arm.
Hearing and speaking to exchange information in person and on the telephone.
Sitting and standing for extended periods of time.
Bending at the waist, kneeling or crouching to file materials.
Lifting boxes of approximately 5 – 15lbs
Responsibilities can change at any time to correspond with office needs
Type: Full Time (Hourly)